Refund policy
30-day money-back guarantee
- Email info@lifelabandco.com with your order number within 30 days of your delivery date.
- We'll reply with our return address. Post the jar back to us. Opened jars are fine.
- Return postage is paid by you.
- Once your jar arrives, we'll refund what you paid for the product. The original shipping isn't refunded.
- Subscriptions: the guarantee covers your first delivery.
- Australian orders only. Wholesale orders aren't covered.
- Refunds go back to your original payment method.
We may ask a few optional questions about how you found SleepSHAKE. Answering is entirely up to you and won't affect your refund.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not what you ordered, email info@lifelabandco.com with your order number and a photo, and we'll replace it or refund it at no cost to you.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day money-back guarantee is in addition to these rights and does not limit them.
Contact us
Questions about refunds? Email info@lifelabandco.com.